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Monday - Friday: 9:00 AM to 7:30 PM ET
Call us with questions: 800-413-6989 or 718-729-3535
Fax your orders: 1-718-729-2109
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If you have any technical question please feel free to contact one of knowledgeable technicians.
They are ready and waiting to assist you. We request that you be prepared with you system model
and or the Part Number you are inquiring about. The more information you have for us the better
we will be able to guide you to the solution to your problem.
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a) Sales Tax: Tax applies
to NY customers only unless NY customer provides Server Supply with a
valid and correct tax exemption certificate applicable to the product
ship-to location prior to Server Supply’s (Server Supply.com, Inc.)
acceptance of the order.
b) If you place an order before 3 PM ET, it is most likely that the
product will be shipped the same day. We pay special attention to
overnight orders and try our best to make sure you receive the product the
next day; however, some things are beyond our control. The best way
to ensure that your order is recieved is to call. We welcome your inquiry
into the status of your order. If your order is especially time sensitive
call us and we will work on it right away. This allows us the best
opportunity to get your order out right away. We understand emergencies
and we will work to accomodate you.
c) Ground shipment takes about 1 to 6 business days for you to receive the
product, depending on the shipping address and where we ship from.
Server Supply is based in NY however, that does not mean that all products
will be shipped from NY. We have business partners in several
states.
d) Orders placed during the weekends or holidays are shipped the next
business day.
Shipping and billing address must be the same, if not, please call your
credit card company to have the new (different) shipping address approved.
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| Payment for the products will be
made by MC/VISA AMEX DISCOVER, PayPal, wire transfer, or some other
prearranged payment method unless credit terms have been agreed to by
Server Supply.
We do not accept credit cards that are
issued by foreign banks.
Any fraud payment attempt is usually notified to the concerned law
enforcement agencies.
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Server Supply continually upgrades
and revises its products and prices. Server Supply may revise and
discontinue products or change prices at any time without prior notice to
customers.
All software is provided subject to the license agreement that is part of
the package. Customer agrees that it will be bound by the license
agreement once the package is opened or its seal is broken.
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Products may be returned for
replacement or refund with in 30 days of purchase.
After 30 days it is under manufacturer warranty, if any exists.
Manufacturer's warranties vary by product category. Some products are not
returnable if opened.
We do not charge any restocking fee for damaged (DOA) or wrong product
shipment. However, customer prepays the return shipping charge
to Server Supply and Server Supply pays for the shipping back to you. All
replacements are shipped ground.
Only a 25% restocking fee is charged for the return of wrong
product ordered by the customer. Shipping charge is never refundable.
We do not take any product back if it is physically damaged by the
customer. Please notify the shipper and us immediately if you receive
damaged merchandise.
Before you return a product, you must get an RMA (Return Merchandise
Authorization) number from Server Supply’s RMA department. Products
returned without an RMA number are not considered as returns. Server
Supply must receive all incoming merchandises within 10 days otherwise RMA
will be void.
If you are not sure of what parts to order for your computer please ask
our experienced sales persons or technical support for help.
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SERVER SUPPLY DOES NOT ACCEPT
LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR
SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. SERVER SUPPLY WILL NOT
BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL,
SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY
PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE
PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, SERVER
SUPPLY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS
OR SERVICES UNDER THIS AGREEMENT.
If you have any question regarding our policy and/or international
shipment, please call or write to customerservice@serversupply.com.
We appreciate your cooperation. Thank you.
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Free Ground Shipping
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