We do not accept credit cards that are issued by foreign banks. Except American Express  

Any fraud payment attempt is usually notified to the concerned law enforcement agencies.

Late Fee Policy: A Late Fee of 1.5% (or Highest Rate Permitted by Law, if less) per month will be assessed on the Total Balance Due when more than 30 days past due. 

Products may be returned for replacement or refund with in 30 days of purchase.

After 30 days it is under manufacturer warranty, if any exists. Manufacturer's warranties vary by product category. Some products are not returnable if opened.

You Cannot Return Sealed Retail Box. You Must return it to the Manufacturer.

We do not charge any restocking fee for damaged (DOA) or wrong product shipment. However, customer pays the return shipping charge to Server Supply and Server Supply pays for the shipping back to you. All replacements are shipped ground unless other wise indicated.

Only a 25% restocking fee is charged for the return of wrong product ordered by the customer. Shipping charge is never refundable. There is a $8.95 or our Shipping Cost whichever is Greater. If our shipping cost is more we will provide you with proof of cost. Shipping and handling fee on all returns in addition to the 25% restocking fee.

We do not take any product back if it is physically damaged by the customer. Please notify the shipper and us immediately if you receive damaged merchandise. If Visibly Damaaged call us and refuse the order. We insure most orders.

Before you return a product, you must get an RMA (Return Merchandise Authorization) number from Server Supply’s RMA department. Products returned without an RMA number are not considered as returns. Server Supply must receive all incoming merchandises within 10 days otherwise RMA will be void.

If you are not sure of what parts to order for your computer please ask our experienced sales persons or technical support for help.

How long does the coverage last?

Our warranty period is 1 year from the date of purchase (Invoice date).

What do our warranties cover?

Replacement or refund. In case of defects in the material, we will first try to replace the merchandise. We shall keep replacing the merchandise as long as it remains under the period of the original warranty. If we fail to replace the merchandise, we will refund the actual sell price of the merchandise.  Shipping charge and tax, if any, are not refundable.  Server Supply reserves the right to decide whether it will replace the product or refund the amount.

What Does Our Warranty Not Cover?

Our warranties do not cover any problem that is caused by
(a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification;

(b) any misuse contrary to the instructions in the user manual;

(c) loss passwords;

(d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). Our warranties do not cover data loss or damage to other equipment.  Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.

What Do You Have To Do?

In case of defects in the material, please call 718-729-3535 and ask for RMA number and return address.  Server Supply will not provide any warranty coverage unless you follow proper return procedure.

Thank you.